Need help configuring or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"f20fdc1b4e795231b5e50f831ec45e82f8600113_lout","branding":{"id":"2","key":"test","name":"User Guide","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#b39259","headerLinkColor":"#292929","headerLinkHoverColor":"#d6b376","headerLinkHoverBGColor":"#d6b376","headerBadgeColor":"#d6b376"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e6c9d62f-dfe9-4a3b-86d3-faec7885e9af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWQ3NmMyZS1mMTNkLTQyNmItOGNkNi1jYWM1YjJlYjFmNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2YzlkNjJmLWRmZTktNGEzYi04NmQzLWZhZWM3ODg1ZTlhZiI6WyJyZWFkIl19LCJleHAiOjE3NjI4NDY4ODUsIm5iZiI6MTc2Mjg0NjI4NX0.a4gE-vphtSA8c-mc1KORuOhf_1riD8wHcs0JqiHdI2w&client=b5d76c2e-f13d-426b-8cd6-cac5b2eb1f4b&mode=fit","logoId":"e6c9d62f-dfe9-4a3b-86d3-faec7885e9af","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CampLife Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CampLife Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b3449","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/243849b8-b485-4f19-a534-815aef9398e2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWQ3NmMyZS1mMTNkLTQyNmItOGNkNi1jYWM1YjJlYjFmNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI0Mzg0OWI4LWI0ODUtNGYxOS1hNTM0LTgxNWFlZjkzOThlMiI6WyJyZWFkIl19LCJleHAiOjE3NjI4NDY4ODUsIm5iZiI6MTc2Mjg0NjI4NX0.R6D9BvIYXub-Ejj6aZ3LDLvHBRdPuumPDjPbY-RcwSc&client=b5d76c2e-f13d-426b-8cd6-cac5b2eb1f4b&height=300&mode=fit","bannerMediaApiFileId":"243849b8-b485-4f19-a534-815aef9398e2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"test","projectId":10911,"serviceDeskId":2,"name":"User Guide","description":"","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help configuring or troubleshooting? Select this to request assistance.</p>","icon":11306,"iconUrl":"https://camplife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11306","groups":[4],"key":""}],"reqGroups":[{"id":4,"name":"CS"}],"orderMapping":{"2":[9],"4":[9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87786920-2895-3250-8a87-6dcdbb25bf6d","appLinkName":"System Confluence","appLinkUrl":"https://camplifebase.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://camplifebase.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"DESK","serviceDeskId":2,"kbLinkDomainURLs":["https://camplife.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWQ3NmMyZS1mMTNkLTQyNmItOGNkNi1jYWM1YjJlYjFmNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4NDc0ODUsIm5iZiI6MTc2Mjg0NjI4NX0.0hAErILtoS49_-nL4D8fJCEwzg6GWScXbwyeXkBl8-k","targetCollection":"upload-project-10911","endpointUrl":"https://api.media.atlassian.com","clientId":"b5d76c2e-f13d-426b-8cd6-cac5b2eb1f4b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"9aa1fc78-735b-4eb7-acd9-206f447971b7","name":"Training Video Table of Contents","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/9aa1fc78-735b-4eb7-acd9-206f447971b7","createdAt":"1569870957811"},{"id":"ca006856-3c6d-4a3b-a4e5-c38364f3a0d2","name":"CampLife Hub - Setup","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/ca006856-3c6d-4a3b-a4e5-c38364f3a0d2","lastUpdated":"1728073628603","createdAt":"1565811994825"},{"id":"f3afa31b-54d3-4ad3-8653-305c17f63b85","name":"Customization","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/f3afa31b-54d3-4ad3-8653-305c17f63b85","lastUpdated":"1753806945124","createdAt":"1565812038530"},{"id":"2ea5b27d-4eaa-4f97-bae1-ded0c953873d","name":"Use and Management","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/2ea5b27d-4eaa-4f97-bae1-ded0c953873d","lastUpdated":"1757546058420","createdAt":"1565812052434"},{"id":"93b614b6-ca4f-494e-af24-7855378e658e","name":"Frequently Asked Questions (FAQ)","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/93b614b6-ca4f-494e-af24-7855378e658e","lastUpdated":"1739457621976","createdAt":"1565812066803"},{"id":"c7457237-94cd-4936-8a44-304eec6e4564","name":"Available Features","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/c7457237-94cd-4936-8a44-304eec6e4564","lastUpdated":"1761860846864","createdAt":"1618933384956"},{"id":"39abd1dc-65a0-4be1-8bd2-3a3097a81f52","name":"Accounting & Reports","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/39abd1dc-65a0-4be1-8bd2-3a3097a81f52","lastUpdated":"1656464162057","createdAt":"1647984645745"},{"id":"cf0c0fcb-fd5f-4313-83bd-8122b2381ce8","name":"System Dependability","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/cf0c0fcb-fd5f-4313-83bd-8122b2381ce8","lastUpdated":"1595873244356","createdAt":"1565812075416"},{"id":"c436b811-fa96-4690-8c9a-59dcc4c14b06","name":"Invoicing","description":"Help with payments, refunds, charges, surcharges and discounts.","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/c436b811-fa96-4690-8c9a-59dcc4c14b06","createdAt":"1656463813582"},{"id":"4ce1caaa-bfd5-4825-885d-794acc857c2b","name":"CampLife Pay","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/4ce1caaa-bfd5-4825-885d-794acc857c2b","lastUpdated":"1754515626697","createdAt":"1656463918065"},{"id":"155bed67-0ed3-4a83-837b-6ac8571bafb7","name":"Reservations","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/155bed67-0ed3-4a83-837b-6ac8571bafb7","lastUpdated":"1720698460813","createdAt":"1656464634599"},{"id":"a9c3d33e-45c2-4f86-8787-0a7176d1a964","name":"Rates & Date Groups","categoryUrl":"https://camplife.atlassian.net/servicedesk/customer/portal/2/topic/a9c3d33e-45c2-4f86-8787-0a7176d1a964","createdAt":"1656466005005"}]}},"reqCreate":{"id":9,"projectId":10911,"issueType":{"id":"10314","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help configuring or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":11306,"iconUrl":"https://camplife.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11306","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the issue","description":"Be as specific and brief as you can","descriptionHtml":"<p>Be as specific and brief as you can</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Want faster, more accurate help? Upload screenshots or videos that show your issue and where it happened.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11420","fieldConfigId":"12338","label":"Reporter First Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11424","fieldConfigId":"12343","label":"Reporter Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":true,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-11-11T01:31:25-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"87786920-2895-3250-8a87-6dcdbb25bf6d","appLinkName":"System Confluence","appLinkUrl":"https://camplifebase.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://camplifebase.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"DESK","serviceDeskId":2,"kbLinkDomainURLs":["https://camplife.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNWQ3NmMyZS1mMTNkLTQyNmItOGNkNi1jYWM1YjJlYjFmNGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDkxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4NDc0ODUsIm5iZiI6MTc2Mjg0NjI4NX0.0hAErILtoS49_-nL4D8fJCEwzg6GWScXbwyeXkBl8-k","targetCollection":"upload-project-10911","endpointUrl":"https://api.media.atlassian.com","clientId":"b5d76c2e-f13d-426b-8cd6-cac5b2eb1f4b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Fcamplife.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJhNzAxNjdjMDhkNTMwZGI2OTQzMTI2MDg4YTg4NmU5MDI3ZDY4YjE4ODlmZTA5NGMxNGQzZjU0Y2Y4ZDcyYTJjIiwiaXNzIjoiamlyYToyMTU1MjM2IiwiY29udGV4dCI6e30sImV4cCI6MTc2Mjg0NzE4NSwiaWF0IjoxNzYyODQ2Mjg1fQ.i6iRDZKZ1cdOEe9XJw_ogq7RSWULhhAT99ha78kios0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6MjE1NTIzNiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2NhbXBsaWZlLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2NhbXBsaWZlLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkRFU0siLCJpZCI6IjEwOTExIn19fSwiZXhwIjoxNzYyODQ3MTg1LCJpYXQiOjE3NjI4NDYyODV9.cZ4EYi38BiJtr0-b0oHwZIHYlFBVALGhX4FkbZRWef8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://camplife.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://camplife.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"DESK\\\",\\\"id\\\":\\\"10911\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"DESK\\\",\\\"project.id\\\":\\\"10911\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"9\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://camplife.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}